Compact Package ****

This is the worst service ever I got from the Dstv.

Honestly, I wish there was a way that DSTV could be exposed for the way they do business, you show no care for customer issues and complaints. I regret being a customer in the first place. Note that the ridiculous amount R518 you expect from me will not be paid. I cannot stress this enough. I have been speaking to different Agents and even sent 25 minutes on the phone but no help.

On October on the 7th I cancelled Movie-Added Bundle. On the 14th October I paid for Access Package and then after the 15th I upgraded to Compact Package using the App platform also arranged a debit order.

I spoke with customer service and explained the situation. He confirmed to see the payment, Movie Added Bundle cancelled and Upgrade to Compact Package. He then escalate the matter to be resolved but nothing has been resolved thus far. This is the most frustrating experience I have ever endured with a service provider. I am out of pocket for that small amount of R169 and still have no service to show for it. Shocking and disappointing form, DSTV.

I shall highly be obliged to your act of kindness if you could resolve this matter amicably with all due respect.