Compact package price lock.

Good Day Complains Dept

Dstv ***...Error message (E16-4) compact price lock package.

On the 16/9/2019 the decor was installed for price log package after installation ,the installer came back wanting to charger us R250 to take the decor to the outlet as decor was not working. we called in the call centre after numerous calls with rude agents that used the "F"to me they even refuse to give names. I was then told to take decor to the outlet of which it was taken to kemptonpark and they than referred me to Edglen branch with turn around time of 7 working days with no proof of return handed over on the 19/09.

I then fetched back the decor on the 20/09 obviously unresolved, I then had to drive to centurion outlet on the 20/9 they swapped the decor still didnt work ,the agent then told to come back after an hour,when I came back it was still not resolved 3rd decor was put to test.whilst testing I was told to sit aside so as the other agent must be assited as the main branch was in a meeting they awaiting feedback I was not impressed and I could not contain myself anymore I then complained to the other agent only after then action was taken beacused I refused to set aside.

Came back with the swapped decor it only worked from the evening 20/9 to 23/09.called again given ***-4i188 told it will be resolved in 24 hours after that period it was still not working made another call with ***-C2 once more with 24 hours turn around time.

*I need to be credited for the days the decor didnt work.because each time I call in im given different amounts due on the account.Also when will the decor be fully functioning?*

Hope this matter will be resolved ASAP

Thanks

Velengazi Mkhwana****

Cell:*** or Cell ***

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