Communication and dismal business practices

To Whom it may Concern I am very disappointed in the way Multichoice conducts its business and I have had numerous negative encounters with multichoice. Their levels of communication and authoritive actions are dismal. Below are my encounters: 1) There was incorrect reference on the payment and this has been sorted with multichoice after numerous attempts and communication with their debt collector Blake. After the issue was sorted with multichoice, blake calls me again demanding for payment to be made in which I had to send them a screen shot of my communication to multichoice. I haven’t heard from them to notify that the case is closed so there is a possibility that they will contact me a months later asking for same payment. This appears to be the new norm favourable to companies (Interest bearing). To date nobody notified me whether the issue has been sorted and closed. 2) We make our normal monthly payment to multichoice and we noticed that they cut off our connection (AGAIN) 05/10/17. I Call in and the lady (OFENSTE) says we were short paying multichoice. Instead of paying R679 we were paying R650. If we were paying R29 less for 5 months the amount owing should be atleast R150. However it is some other ridiculous amount that I cannot afford. But what is my problem ? My problem with multichoice is that they conduct business like snakes in the grass. In the 1st month of short payment why didn’t they communicate it via email or (C.A.L.L- the best option). They refused to pick up the phone and remind the customer or query why was there short payment IN THE FIRST MONTH… but rather they chose to let it accumulate bearing interest and all the other nonsense charges and then eventually cutting off and now requesting us to pay that amount. 3) We have made a payment of R650 and our slip shows R650 but the lady (Ofenste Pheko) says we made a payment of R600. I have emailed her the POP. Multichoices method of communication and customer service is dismal and I want to know what are they going to do about my situation. I may give relevant attachments and the recent statement that the lady has sent. My email address is ********** and the account ref is ********** 5.