***** committed by DSTV using my ID to open a contract without my consent

Dear DSTV /MultiChoice, I am writing to address the following issue: On June 4th, 2024, I received an SMS from TCR claiming that I owe a debt to DSTV and that my account had been handed over to them for debt collection. 1. I promptly contacted the DSTV call center at ***, where Thembeka Ngcobo attended to my call. I informed her that I do not have a credit agreement with DSTV and requested her assistance in understanding why I had been handed over, as I do not have an account or contract with DSTV. Despite her sarcastic demeanor, which I urge you to review in the call recording, she mentioned that she would escalate the issue and asked me to hold. After waiting for 58 minutes, the call was disconnected. 2. I called again and spoke with a different agent, whose name your system should have recorded. I reiterated my initial concerns to this agent. I was assured that my query would be escalated and that I would receive a callback within 48 hours. However, 48 hours have elapsed, and I have not received any communication from DSTV to address my query. 3. On June 12th, 2024, at 11:09, I received another call from TCR attempting to collect the alleged DSTV debt. Once more, I contacted the DSTV call center and was informed that my query would be escalated, with no acknowledgment of the previous escalation's lack of response. 4. On the 12th of June 20214, I emailed *** and stated my query and followed up on the 14th of June 2024 and still I haven't had any response. 5. If there is still no response to my query within 48 hours. 5.1 I will file a formal complaint with The National Consumer Commission (NCC) and the National Credit Regulator (NCR) for violations of the National Consumer Act and the National Credit Act, respectively. 5.2 I will report DSTV to the Information Regulator for breaching the Protection of Personal Information Act (POPIA). Thanks Nkosinathi ***)