GN
Gereldene N
1 reviews | Active since Aug 2011
16 Mar 2015, 11:54
Commercial Activation
We've been trying to get our old decoder to work for a now. Multichoice advised us to buy a new one. We bought a new one and now we can't watch till they pair the new smart card with the old one.<br> Old one is ***5 and the new one is ***6. Whever I phone the call centre I get different stories. I was told to rigt a letter on our company letter head, but still it has not been done. I mean we pay for something we can't even use!! Thats ******** to say the least.<br> <br> <br> I need our old smart card no
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Mar 2015, 15:29Hello gntuli@,
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We have escalated your query to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We have escalated your query to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 Mar 2015, 15:29
Official
Hello gntuli@,
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We have escalated your query to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We have escalated your query to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,