AS
Amanda S
1 reviews | Active since Apr 2011
10 Jul 2015, 15:06
Come Now DSTV
I called in June to find out about changing the subscription of my account, when i was politly told i would not be able to this month i let the agent know i would need to cancle it the next month.<br> Low and behold my account has not been cancled, my service is STILL running and they double billining me.<br> However in Febuary when i opened the account and PAID into the account they kepy cutting me off now they wont cut me off when i need them to...<br> seriously...
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DStv (MultiChoice)'s replyOfficial
12 Jul 2015, 09:07Hello dylanbrown,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of June 2015, and correct whatever was not done on your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of June 2015, and correct whatever was not done on your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply12 Jul 2015, 09:07
Official
Hello dylanbrown,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of June 2015, and correct whatever was not done on your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
From 12-16 July we're upgrading our customer management system. During this time we will be offline but your DStv viewing will continue as normal.
We'll be able to help you with the following queries:
o Activate new services
o Reconnect services
o Clear error codes
Please be advised that we will be able to assist with your complain after the 16th of June 2015, and correct whatever was not done on your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,