Colorado TV Mitchells Plain and DSTV
<p>I upgraded my HD pvr and std Dec to a Explorer/Pvr bundle on the Dstv R899 special last month. I had colorado TV in Mitchells Plain do the installation which came with the package. Since then I have had to restart both decoders on a weekly basis as they freeze all the time. I eventually phoned Dstv last night and after 45 min on my cell with them they inform me that the installation was not done correctly and I need to contact colorado to come out and see what is going on. I called Colorado TV 3 times today and each time they promised that they will be out today. It is now 9pm and no one has arrived or even called to say what is going on. Neither of my decoders are now working, they are either giving me simply card invalid or no signal errors. I wish someone at Dstv informed me that this is what my R900 per month is going towards or maybe they were waiting for me to sign the 2 year contract. I am also wondering who is going to pay all the call out fees for shoddy installations. Maybe my R900 isn't enough to them. Not sure what to do. </p>
Dear Jo Ann Meyer
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Jo Ann Meyer
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Thank you so much for your reply. Yes I had 2 gentlemen from multichoice out who quickly got the problem sorted although it is still not working 100%, it is working much better.
Thank you so much for your reply. Yes I had 2 gentlemen from multichoice out who quickly got the problem sorted although it is still not working 100%, it is working much better.