Collusion between Showmax and Dstv (MultiChoice) to **** citizens into going back to Dstv by deliberately stopping showmax pro to be watched on smart tv's and laptops.

Showmax informed me they are discontinuing Showmax Pro and gave me an offer to take up dstv compact plus stream that comes with standard showmax, and an extra stream. I took up that offer. I then received an email from DSTV (scroll down on this email) to pay on or before 22 November. I clicked on the link in the email to make payment and was surprised to see the charge being more (R438.05) than what I was offered (R349 for 24 months) in the deal offer. After enquiries, I see that I was charged for the package I used to have when I had dstv (compact). I don't want that and would never go back to that, I do not even own a dstv decoder. I did not request that at all. The lady I spoke to (Khanya) said I must send proof of payment (attached in pdf) so that you fix the error and get me onto the plan I was promised on the offer. I also forwarded here the email I received that specifically talks about dstv compact plus deal. Also attached is the deal offer breakdown that I was offered.

I have sent the proof of payment in pdf format, only to get a response from Multichoice that I must resend in pdf format. What kind of PDF format are they talking about. I have been on the phone with them since 7:30am and it is now almost 1pm and I can't get any help from them. I am wondering if I have been ****med by this horrible company to go back into their subpar broadcasting service?

Also please advice what happens to the R89.05 I have paid extra to the offer amount of R349 if you do fix this issue.

Please note if you are unable to fix this issue I would like to cancel that dstv compact thing I was unwillingly put on. I do not own a dstv decoder anymore and I'm very much uninterested in getting one again. I never requested to reconnect the compact service I left happily in 2021. I only took up the offer because I cannot watch sport only on the phone which is the only reason I even had ShowMax, just for sports.