Clueless consultants

This morning my subscription was cancelled "apparently due to nonpayment". My debit order date is on the 25th of each month, the 25th of this month was on a Sunday therefore it didn't go off. Monday the 26th I saw that they didn't debit, went on the self service app (WhatsApp) to check how much I need to pay. I was told to pay R901 opposed to the bill I received via sms of R889.00. Well I paid. That was in the 26th. Today my subscription was cancelled I called their contact centre I was told I owe nine hundred and something Rands. I disputed it was around 8am I spoke to a guy names Xola. He said he'll escalate my mat matter someone will call me back. Waited until 11 am. Went to the DStv app had a chat with Charlotte and she said I must send POP and I did she later said I have a shortfall of R295.77 and I asked what is it for but couldn't explain. I paid and reconnected my explorer, jikiki Error message E16 am disconnected I called and stayed on the phone for an hour asking the reason for the additional payment I made what was it for and still not connected. No answer. Went to what'spp again and spoke to Thabang to assist in clearing the error message and help me with the connection.well he tells me I owe roughly R12 I asked yet again, what is it for because I checked my balance and my account is up to date. Still no answer I paid yet again. We later spoke on the phone where I asked him why am I paying over R1200 for my subscription where as I pay R889.00 or R900 and I even paid more but y'all still required me to pay R295.77 and R12. He said no your subscription was cancelled on the 25th because your debit order didn't go through and I asked how is that my fault coz the 25th was on a Sunday and I took it upon myself to pay on the 26th. If my subscription was cancelled on the 25th how were we able to watch TV from then till this morning? Still no answer. Long story short he further even went to say my R295.77 I made looks suspicious after sending him my statement to show that I made payment because he kept saying he needs proof of payment of the amount I claimed to have paid because it does not reflect on his system but he can see the R20 not the R295.77. My question to y'all is how did I end up paying Over R1200 gor something that I normally pay close to R900? I also think you should train your staff members regarding your product coz today I heard over 3 explanations regarding my bill. Others went as far as saying it's because of Showmax,reconnection, pvr but hey i was only disconnected today after paying on the 26th