Clueless bunch of so called Customer service

I don't know where to start , DSTV is like thee most useless , redundant , money hungry with no value s#@ company ever . With the most stupid , know nothing personel that are so lazy not sure by choice or default and equally appallingly useless leaders in customer service . I contacted the live chat and was assisted by an lady by the name of Rearabetswe and the reason for my call was that I wanted assistance with doing a flash erase reboot on my Explora as it was continuously rebooting . I was sent some outdated steps of a dinosaur HD PVR when I specially told the consultant I was using an Explora . Once I reiterated I was using an Explora I was told to go walk in center tomorrow as they are not technically trained like the agents in walk in centers . And behold I actually found the information I was seeking on Mrfixit ..... y'all don't even deserve a single star . Since y'all retrenched stuff seems like you pick drop outs for less pay while we keep paying your ever increasing subscriptions ..... ****** parasites