Clueless bunch of DSTV employees

I paid my September subscription on the 25th August, and my October subscription on the 17th September, then another R50 on the 27th September. But I am still told I am owing and I have sent several proof of payments to Xolani Shabalala and earlier today around 11am he sent me an email saying my payments are reflecting and my account would be activated but it is still not activated. Can somebody who's clued up contact me, u am tired of dealing with this clueless clown called Xolani Shabalala