Clueless agents

I called on 04th Nov2024 to schedule a cancellation on my account . The cancellation supposed to be for 25th Dec 2024. The first lady I spoke with cancelled my services immediately whereas she said she is scheduling for next month. She made a mess and I had to call all over again speaking with different agents who are clueless about their work, some were even end up disappearing and just cut my call while the put me on hold. They even managed to create extra charges on my account and they say I'm now owing even though my account is fully paid for 25thNov to 25th Dec. Multichoice agents are just are dump clueless agents just. The other agents said to me she logged an escalation for me and a team leader will call me. I'm on day 2 now and still waiting for that call. Well, today I called again and one agent said to me there is no escalation showing on my account. They are busy giving me million other reasons why I should continue with cancelling my account instead of doing some retention. SOMEONE PLEASE CALL ME ASAP!!!!