Clueless Accounts Service!
According to my account statement shown on the DSTV self-service website, the balance on my account was in credit of more than R210 at the end of September 2019, which means I have always been told to pay more than the actual subscription amount. When I paid my subscription for October, I paid the subscription amount less this credit. Now I have a balance for November exceeding the usual subscription amount?!! To make matters worse, the subscription is only due for payment today and already they have suspended my service! What are these clowns up to? I think it's time to leave this circus and switch to an alternative as so many of my friends have told me to do.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Nov 2019, 11:54 Dear Frank,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Nov 2019, 11:54
Official
Dear Frank,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Nov 2019, 19:26 Dear Frank,
We apologize for the delayed response.
The amount of R210.94, was an outstanding balance on the account, for the DStv Premium package with PVR functions. Currently the services are downgraded to the DStv Compact package.
However, there is a balance of R85.50 outstanding still due for payment for the PVR functions. The monthly subscription of R494.00 will then be due on the 09.12.2019:
R399.00 for the DStv Compact package.
R95.00 for the PVR functions.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We apologize for the delayed response.
The amount of R210.94, was an outstanding balance on the account, for the DStv Premium package with PVR functions. Currently the services are downgraded to the DStv Compact package.
However, there is a balance of R85.50 outstanding still due for payment for the PVR functions. The monthly subscription of R494.00 will then be due on the 09.12.2019:
R399.00 for the DStv Compact package.
R95.00 for the PVR functions.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply16 Nov 2019, 19:26
Official
Dear Frank,
We apologize for the delayed response.
The amount of R210.94, was an outstanding balance on the account, for the DStv Premium package with PVR functions. Currently the services are downgraded to the DStv Compact package.
However, there is a balance of R85.50 outstanding still due for payment for the PVR functions. The monthly subscription of R494.00 will then be due on the 09.12.2019:
R399.00 for the DStv Compact package.
R95.00 for the PVR functions.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We apologize for the delayed response.
The amount of R210.94, was an outstanding balance on the account, for the DStv Premium package with PVR functions. Currently the services are downgraded to the DStv Compact package.
However, there is a balance of R85.50 outstanding still due for payment for the PVR functions. The monthly subscription of R494.00 will then be due on the 09.12.2019:
R399.00 for the DStv Compact package.
R95.00 for the PVR functions.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,