RS
Riana S

1 reviews | Active since Feb 2017

24 Jul 2017, 14:49

Closing DStv account with outstanding balance

<p>So after struggling to cancel my subscription with Multichoice, (had to complain first on Hellopeter before I got any feedback), a debit order is taken from my bank account, which I immediately reverses. I phone the call center the next day to determine what the debit order is for, after which I am told that someone will phone me back as the money outstanding is from the "price plan" department and that she is not able to assist in this matter.</p> <p>4 months later, I am still waiting for the call from Multichoice.</p> <p>In the mean time, Multichoice has handed over my account to the lawyers. With a lot of phone calls I am no closer into understanding what the outstanding money is for.</p> <p> </p> <p>Can someone from Multichoice please contact me in this regard in order to resolve this?</p> <p> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jul 2017, 15:24
Official

Dear Riana

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jul 2017, 11:00
Official

Good day Riana Swart

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We currently investigating your Price Lock billing concern.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard

Kind regards

Rupert