nR
natalie R
1 reviews | Active since Jul 2012
10 Jun 2015, 08:06
CLOSE MY ACCOUNT ASAP!
I TRANSFERRED MY DSTV ACCOUNT ON TO SOMEONE ELSE'S NAME, THE TRANSFER HAS ALREADY BEEN EFFECTIVE APRIL/MAY AND THE DEBIT ORDER IS COMING OFF THE NEW PERSONS ACCOUNT, HOWEVER MY DSTV ACCOUNT STILL SHOWS OPEN WITH DSTV AND WITH ITC AND IT SHOWS I AM PAYING AN INSTALLMENT WHICH IS NOT TRUE. I HAVE BEEN CALLING NUMEROUSLY ASKING THEM TO CLOSE MY ACCOUNT THEY KEEP TELLING ME THAT THEY CANT HELP ME THEN TRANSFER ME TO A MILLION PEOPLE, ALL I WANT IS FOR MY ACCOUNT TO BE CLOSED AND UPDATED ON ITC , I DONT CARE THAT THEY NOT DEBITING ME, I EVEN SPOKE TO MANAGERS WHO SAID THEY WILL CLOSE IT WITH NO LUCK.PLEASE SORT ASAP.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Jun 2015, 16:48Hello kiara568,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your account has been closed as requested .
We have escalated your request to also close your account on ITC to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your account has been closed as requested .
We have escalated your request to also close your account on ITC to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply11 Jun 2015, 16:48
Official
Hello kiara568,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your account has been closed as requested .
We have escalated your request to also close your account on ITC to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your account has been closed as requested .
We have escalated your request to also close your account on ITC to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert