Clients mean NOTHING for DSTV no matter what they say!
<p>Having a monopoly does not give you the right to treat clients the way you want!</p> <p> </p> <p>Having a system that does not work, frustrates clients! Unable to reconnect my service for a second decoder unless I make an "immediate payment" is absolutely greedy - I have never, not once missed a debit order in the last 15 years so why distrust your customers like that? It is just a shocking process</p> <p> </p> <p>Having a DSTV website where you cant connect online, the system constantly having "we are having problems" messages is shocking - sort it out!</p> <p> </p> <p>The arrogance of DSTV will result in people leaving the second there is an alternative. Stop taking your clients business for granted - you will need them one day.....I for one cant wait.....</p>
PS: The call centre staff member was very helpful, very patient with my unhappiness, you simply not giving them the tools to make sure clients are looked after!
PS: The call centre staff member was very helpful, very patient with my unhappiness, you simply not giving them the tools to make sure clients are looked after!
Dear Jean
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Jean
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Good day Jean
Apologies for the dissatisfaction this has caused. We have managed to link your XtraView. You should be able to view on all decoders by now.
The system seems functional on this end and we are more than willing to forward any glitches that you have experienced to our technical team.
Feel free to contact us should you need further assistance.
Warm regards
Girly
Good day Jean
Apologies for the dissatisfaction this has caused. We have managed to link your XtraView. You should be able to view on all decoders by now.
The system seems functional on this end and we are more than willing to forward any glitches that you have experienced to our technical team.
Feel free to contact us should you need further assistance.
Warm regards
Girly
