NM
Nono M
1 reviews | Active since Feb 2018
07 Jan 2020, 13:23
Client who is done throwing money in the drain....
I don't know how to feel right now, having to complain about the same company monthly has become a norm.
I complained about DSTV last month and guess what I'm back with the same complaint and have actually decided to get myself the Open view decoder which I got to experience at my mom's place.
There are always different movies playing they don't repeat the same movies and my mom doesn't pay monthly subscriptions. I'm done with multichoice and *********** staff that don't get enough training or just don't know what customer service is. Well, thank you DSTV the sooner people realize that your just *******'s the better.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Jan 2020, 11:21Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Jan 2020, 11:21
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NM
Nono M's updateReviewer Update
09 Jan 2020, 10:42I think I should just screenshot and make this public
Hi Nono M,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly be advised that the Reconnection fee has been reversed. Please note to make a payment of R226.33 on the 25\12\2019.
Hi Nono M,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly be advised that the Reconnection fee has been reversed. Please note to make a payment of R226.33 on the 25\12\2019.
NM
Nono M's update09 Jan 2020, 10:42
Reviewer Update
I think I should just screenshot and make this public
Hi Nono M,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly be advised that the Reconnection fee has been reversed. Please note to make a payment of R226.33 on the 25\12\2019.
Hi Nono M,
I refer to our telephonic conversation.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly be advised that the Reconnection fee has been reversed. Please note to make a payment of R226.33 on the 25\12\2019.