Client Service: Obtuse, Unhelpful ... or more likely just refusing to Assist

2 Months trying to sort this out and DSTV Africa are NOT helping and telling me BS.

After having been told to transfer my US$ to a bank in England DSTV say the money did not arrive (in their SA Rand acct). My bank confirmed on 4 occasions that the money arrived in their bank. DSTV has made absolutely NO effort to confirm iif the money arrived ... and now I am being told to reverse the transfer (at great expense to me) and STUPIDLY start the whole process again. If in 7 weeks DSTV can not verify anything with the bank they told me to use ... WHAT MAKES THEM THINK THIS WILL WORK A SECOND TIME?

There is something seriously wrong here ... either Client support staff are ***** or *********** ... or DSTV has a major problem asking people to use a bank that they cannot or more probably REFUSE to communicate with !!

It gets worse ... DSTV say I owe them some $$ ... Just how do they expect me to pay it $$

Please (someone reliable) send me the FULL banking details to start ANOTHER bank transfer. The Banks address etc, the monthly fee in RAND ( for PREMIUM only (NOT with the French Bouquet, and what I owe (the $$) EXACTLY in RAND !!!