Client Service non-existing.

On Saturday evening, 7 March, I rented 2 movies via the Box Office Portal. 1st rented was Abominable - selected to "Watch Later". Then I rented "Maleficent 2", and we watched it immediately. On Sunday afternoon, 8 March, we wanted to watch "Abominable" (it should be available for 48hours). Alas, Abominable was nowhere to be found. We checked again on Sunday evening - nothing. And again on Monday - still nothing. I contacted Dstv via their FB page (since they don't have a customer service email address and I refuse to waste more money phoning them) and requested a refund of the movie we were not able to watch. Describing the details in full. First I was told the movie is only available for 48hours, then I won't be able to find it. So I asked which part of "it was not available on Sunday" wasn't clear as the movie was supposed to be available till Monday, the 9th. Then I was informed by "NM" that I should have complained within the 48hours, then they could give me the refund. And all of that after they pushed up their prices for my package with the highest percentage. Client Service non-existing.