LP
Lebogang P
1 reviews | Active since Dec 2017
11 Feb 2018, 02:54
Client Authentication
First and foremost,how come there were changes on my DSTV account without my consent????My bag was ****** with all my confidential info(ID,drivers licence and etc).There's a unknown male who constantly contacts MULTICHOICE CALL centre apparently on my behalf and the only security check required from him was my ID number hence there were confidential info reverted to ths person by MULTICHOICE without my knowledge.The call centre MUST and SHOULD only allow ME as the account holder to make any changes with regards to my account,why there's a particular male person you divulge my account details to?????Our information is certainly in jeopardy.Totally unacceptable.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Feb 2018, 09:00Dear Lebogang Phalatse
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Feb 2018, 09:00
Official
Dear Lebogang Phalatse
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Feb 2018, 13:01Good day Lebogang
Thank you for sending us your query.
I am sorry to hear about the incident that happened to you.
Please understand that the confirmation of your identity number, cell phone number and address details helps us access your DStv account. It’s not possible to trace and confirm if these details are confirmed by the main DStv account holder.
One of the best ways to manage this issue is that you send us an affidavit to *** that confirms incident. The matter will be referred to the risk and ***** team for further assistance.
Once again, thank you for your continuous interaction with us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Feb 2018, 13:01
Official
Good day Lebogang
Thank you for sending us your query.
I am sorry to hear about the incident that happened to you.
Please understand that the confirmation of your identity number, cell phone number and address details helps us access your DStv account. It’s not possible to trace and confirm if these details are confirmed by the main DStv account holder.
One of the best ways to manage this issue is that you send us an affidavit to *** that confirms incident. The matter will be referred to the risk and ***** team for further assistance.
Once again, thank you for your continuous interaction with us.
Kind regards
Dinah
Best regards,