iM
ifthiqar M
1 reviews | Active since Sept 2017
26 Sept 2017, 10:58
Clementine Mkize
Call made on the 17/09/2017 around 10:36am / 10:37am,
Very rude, kept asking me to speak up and louder, no empathy or urgency, No acknowledgement Very abrupt and badly mannered Although my call was done with she did not hang up, however she kept on the line and had me on mute, using up my airtime !!! when i realized i am still on the call and asked her to hang up then only she cut the call !!!
Carry on with employees as such and you will loose clientele to competition
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Sept 2017, 11:57Dear Ifthiqar Mahomed
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s reply26 Sept 2017, 11:57
Official
Dear Ifthiqar Mahomed
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Sept 2017, 16:12Good day Mr Mahomed
Thank you for taking the time and respond to my call today.
I apologise for the poor customer experience you received from Clementine. Kindly expect a follow up call from her manager in this regard.
Furthermore, your DStv service has been successfully upgraded to the DStv Access package.
Once more, thank you for taking the time and share your frustration with us.
Your feedback is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Sept 2017, 16:12
Official
Good day Mr Mahomed
Thank you for taking the time and respond to my call today.
I apologise for the poor customer experience you received from Clementine. Kindly expect a follow up call from her manager in this regard.
Furthermore, your DStv service has been successfully upgraded to the DStv Access package.
Once more, thank you for taking the time and share your frustration with us.
Your feedback is important to us.
Kind regards
Dinah
Best regards,