Clearly there are no turnaround times at DStv (Multichoice), ask me!

I called in yesterday to make follow ups on the query which i had initially made on the 16th February 2018. I spoke to Dalan Ref: ********** 6-I122. I was so disappointed to find out that to date no changes have been made on my account i.e. my account wasn’t credited as initially promised. Your service is totally unacceptable, with endless turnaround times. There is absolutely no way that a query which was made on the 16th still hasn’t been solved. Someone is definitely slacking and ensuring their job isn’t done satisfactorily. And for a change stop saying you will escalate one's query/complain when we all now none of that happens. Just some form of delaying tactic and the lack thereof to own up to their mistake.

I had no choice yesterday but to request that as of the 15th March 2018 I be downgraded back to Compact plus package as I cannot afford to always be ********** daylight, and have Dstv Mulichoice do as it pleases with my money without no prior consultation or even proper follow ups to rectify what they have done wrong and pay what’s due to me. Clearly DStv Multichoice isn’t sticking to their side of the contract and forever making empty promises.