1 reviews | Active since Jul 2015
CLEAR ITC
I had arrears on my Multichoice account. In July i called them find out how much is my arrears so that i can keep my account up to date.I was given the amount of R1600.00 .On the 28/07/2015 when i got paid i paid my account and is up to date now.I called on the 30/07/2015 and i spoke to Shirley from customer care,She said to me that i must send an email to [Email Removed] which is i have done that. She said they will be able to assist me.Monday the 3/08/2015 i called to follow on my queries,I spoke to the guy in the name of Nkqubela he said he will speak to his Supervisor and they will get back to me.Since then no one came back to me . what i want is my name to be cleared on ITC. My case number is ***.I will be happy if somebody can attend this queries as soon as possible.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,