Clear instruction

I have called the call centre to cancel one package end Jan and have a new package on 01.02.2016. This request seems to be beyond your ability as the call centre cannot do as I have asked. This is very simply what I want:<br> 01.01.2016 paid debit order for Jan 2016 was R779.00. Package includes - premium view, extra view and recording. CANCEL LAST FULL DAY OF VIEWING WITH EXTRA VIEW AND RECORDING MIDNIGHT 31.01.2016 - NO DEBIT ORDER FOR THIS PACKAGE ON 01.02.2016. - I have paid and what all that I paid for till midnight 31.01.2016<br> 01.02.2016 activate new easy view package for R39.00 per month - NO EXTRA VIEW, just plain old R39.00 per month easyview. - DEBIT ORDER 01.02.2016 R39.00<br> This is not difficult, I want what I pay for not what you dictate must happen to my packages. you can call me or email me but get someone to contact me that is going to confirm my request for my paid services. no credits on account for Jan as I want my full package and certainly no addition debit but R39.00 per month effective 01.02.2016