MP
Mohamed P

1 reviews | Active since Jun 2011

30 Dec 2015, 02:59

Clear Case of Theft

Problem 1 (SC ***): was incorrectly reactivated by DSTV without my knowledge and without my permission. They then proceeded to bill me for months and did not send me any statements.<br> <br> Problem 2 (SC ***): In November I scheduled a disconnection of my holiday decoder via the webpage, later that month I found that the disconnection was not actioned by Multichoice. On 4 Dec I called Multichoice and spoke to a supervisor (Nono), she promised to give me feedback early the next week. As usual no feedback is ever received from Multichoice. <br> On 27 December I found that AGAIN a disconnection that I had scheduled was not actioned by Multichoice. I called and spoke to Thebogho who assured me he would get back to me by Tuesday the latest. AGAIN, no feedback.<br> <br> Multichoice is doing nothing but *****ING my money! Not sending me statements to show the transactions for money that they have ******. Call centre supervisors cannot do anything except \escalate"and escalate is another word for ignore.<br> <br> To date they have ****** approximately R2800 of my money. This is ridiculous!"""

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jan 2016, 09:54
Official
Hello patel8786,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team