DD
Duane D
1 reviews | Active since May 2010
14 Sept 2018, 20:20
Class action lawsuit
DStv walka 19-4 error signal scrambled. After trying multiple times to clear this error via phone support with no results whatsoever and vague answers as to what's causing this issue. I was told to visit a walk in centre which I did today. Once again the issue was not resolved and I was told to go home and a technical chap (Jason ) would call me at 17h00 to confirm if problem was resolved. He did call and asked if the device working and I told him NO. Jason then said he will call me back shortly which NEVER happened. Personally I think he just made the call to honor what they said they will do. Two weeks ago this was "escalated" , I explained this to the walk in center supervisor which told me the device was actually cancelled so who knows what was escalated. Absolutely pathetic. I have read various issues on here relating to this very specific . I feel ****** like so many other despite what your contract allow you to do...this should be challenged in the form of a class action lawsuit. I will soon be pitching this idea on Facebook.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Sept 2018, 08:08Dear Duane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Sept 2018, 08:08
Official
Dear Duane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DD
Duane D's updateReviewer Update
17 Sept 2018, 18:22Thought I add my own update seeing as multichoice thinks a automated response to my complaint about there pathetic support to rectify my problem will suffice. Give me a refund on my walka 7. I have ordered a uncapped fibre connection today and will no longer require any product from multichoice in the future. Don't bother responding to this message as multichoice has no credibility...my personal view of course.
DD
Duane D's update17 Sept 2018, 18:22
Reviewer Update
Thought I add my own update seeing as multichoice thinks a automated response to my complaint about there pathetic support to rectify my problem will suffice. Give me a refund on my walka 7. I have ordered a uncapped fibre connection today and will no longer require any product from multichoice in the future. Don't bother responding to this message as multichoice has no credibility...my personal view of course.