Class Act at Multichoice

The nightmare begin when I called this Multichoice, asking why my services had not been switched on as I had paid about 10 hours ago. With a casual approach, the lady told me the money was not on the system therefore, she was unable to reconnect. I still don't know what that supposed to mean. Every month I do eft from my bank, use the link I get via SMS or deposit at the supermarket. In all cases, 10 minutes would be the maximum waiting time to be reconnected. This time I was told 24 hours must lapse before I get reconnection. Honestly, I was extremely agitated and angry. Little did I know...the worse was still to come. I asked my services to be canceled and they keep the money. The lady kept saying she's trying to help, therefore, I should hold. She then put me on hold for 5 minutes, came back and said the same story. I demanded she cancels everything. She then said someone else must take my request. A lady who called herself Yureka answered and took me through the same thing, just with a pinch of attitude this time. I think she already knew I was 'a classified customer', therefore it's either I was lying and cannot be trusted and treated with respect like with all 'classified customers'. By classified I mean someone of ''colour''. As it is generally believed that we are low-class and are satisfied with third class service or no service at all. She listened when she was tired she said 'Sir I cant hear you, you're breaking up''. The last thing she said, ''Sir know that should the communication problem persist I will terminate this call and you can call back again at your own time''. That was it! She said ''hollow, hollow, hellow'', and cut the call. Did I really deserve that? No wonder why so many people s are moving away from Multichoice. If it was not for my son, I would have stopped this thing long time ago. In fact, this cancellation is long overdue. Multichoice, keep that money is yours. Just do me a favor, cancel my account. That will make me sleep better at night.