1 reviews | Active since Dec 2016

23 Dec 2016, 14:20

Christmas promotion

<p>To all that DSTV offered the Christmas Promo of being upgraded to Premium at an extra R140 per month for December and January.....dont do it. they charged me for 2 full months "normal" premium plus extra. In 10days they have yet to sort out my account and they have no clue on how they came up with the astranomical figure. Really need some one to open up decent competition for this company.</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Dec 2016, 14:41
Official

Dear Ian Fritz Reynolds

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Dec 2016, 15:13
Official

Good day Ian

We apologise for the inconvenience caused in this regard.

As we're committed to assisting you, your query has been referred to our finance team for further assistance. We will inform you once feedback is received.

Thank you for taking the time to contact us.

Best regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jan 2017, 09:10
Official

Good day Mr Reynolds

Thank you for your time and patience.

We have manually adjusted your account which is now on a zero balance.

Your next payment is R544.00 payable by 26 January 2017 for the DStv Extra package.

Please do contact us should you require any further assistance.

Best regards

Dinah

Best regards,