AB
Anneke B
1 reviews | Active since Jan 2016
06 Apr 2023, 11:47
Choose / PAY / dont watch!!!!
We signed up for Premium Streaming on Saturday 1 April and paid R699 online. We have not been able to watch since then and have had MULTIPLE chats online and via the telephone. They cannot find out payment. We have sent a statement with proof that the payment went off our bank account. Now we are being told that the are 2 packages and we need to pay R1165. Reference after reference after reference and chat after chat after chat..... STILL NO DSTV!!! surely this cannot be so complicated. They advertise choose/pay/watch....... What did we then pay R699 for????
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Apr 2023, 12:35Hi Anneke,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Apr 2023, 12:35
Official
Hi Anneke,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,