AN
Antonie N

1 reviews | Active since Sept 2013

06 Jun 2015, 19:40

Choice of movies for show timing

Dear Multichoice<br> <br> Your choice of showing movies is bad placing.<br> <br> Myself is on a Family package. Now as family we want to look at a Saturday night a family movie. Channel 139 on 19:30 the movie Tenderness is showing with the age restriction 13 SVL.<br> <br> On channel 137 TCM at 18:55 the movie shows Notting Hill with the age restriction 16. But at 21:00 you show the movie Twins with restriction named Family recommended. Why you not switch the programs around. I am on a family package but you did not plan your programming on a Saturday for viewing very well and professional.<br> <br> Multichoice, you have to get your house in order for entertainment. you missed your goal and values in your vision of naming of package like an example ( Family Package )<br> <br> Please restructure your viewing and timing. age restrictions that is high please put it later for viewing on a Saturday night and more earlier the family channels for which we sign up for on a family package to make it worth for your client money.<br> <br> I Hope that we will see some changes in future in your entertainment, otherwise it is not worth.<br> <br> Bring your house in order please!!!!!<br> <br> My regards

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jun 2015, 11:00
Official
Hello Antoon007,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

MultiChoice does not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.

MultiChoice arranges the channels into DStv packages and broadcasts the channels.

Your concerns in regards to the scheduling of programmes and the age restrictions will be escalated to the channel suppliers for consideration.

Thank you for taking the time to point out our service failings and for your suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert