Check the breakdown of your DSTV bill, they are robbing you.

You need to check the breakdown of your DSTV subscription fee. I did just that on the 30th of September and I found that they had sneaked in a mobile stream package in the bill. We did not authorize them to do that. I am guessing it is a new way for them to generate extra income as their revenue is shrinking. I promptly cancelled the mobile stream package via the WhatsApp self service number. I received confirmation that the mobile stream package was disconnected and after that I paid for my monthly subscription.

During the month of October, we received a call from DSTV saying that we will not be paying anything for the month of November, consultant was not that helpful because they did not explain why that was the case. I did not believe them because I have never known these guys to be generous at all. So, on the 30th of October I went and checked the balance for the month of November and to my surprise the balance was R0,00 due by 2024/11/01.

At this point I am thinking I owe these nice people an apology. This is after I saw a lot of users on X talking about how they are being offered/upgraded to premium subscription for free during the month of November. I thought to myself, I am paying these nice people over R11 000 a year so maybe I am getting a break too. I let it slide and did not question the R0,00 balance any further.

Today is the 4th of November and I get a call from saying that the DSTV service has been disconnected and not playing. I then went to check the balance and the nice people at DSTV are telling me I owe R979, and I need to pay it right away to get connected again – the R979 includes a reconnection fee of R50. I called their call centre and Lihle, the consultant who took my call informed me that my subscription was cancelled the day I cancelled the unauthorized mobile stream package.

It looks like the nice people at DSTV were not happy that I caught them trying to ***** my money. I have screenshots to show that I did not cancel the service as they are claiming. My guess is the nice people at DSTV are cancelling people’s subscriptions on purpose so as to earn more money, unduly, from the reconnection fee they charge. I was told that the reconnection fee can be reversed if I pay the R979 and I will not be doing that. Be careful with DSTV.