*********** Chat support to activate package

I've had the worst customer experience activating a new DSTV package on my account. My account says it has the streaming access package enabled on my end, but when I spoke to an agent, they told me it was inactive. The problem with my account is that when I try to reconnect, disconnect or upgrade a package according to the agent's instructions I receive an error message. Which means I literally cannot action anything on my account

On Saturday 24 August on the DSTV Dashboard chat the agent told me they raised an escalation and the issue would be resolved within 24 hours

I checked again on 25 Aug Sunday, and another agent let me know that escalations take 48 hours which is frustrating that one agent would say 24 hours when it's 48 hours

I checked in on Monday 26th of August and the agent on that day let me know that there hasn't been an escalation of my issue on my account and seems like the agent on Saturday did not even bother to file an escalation.

This is extremely frustrating as it's been 3 days and the hasn't been any progress on getting a DSTV package active. This issue needs to be solved immediately. A new escalation has been opened and I've been told I'll have to wait 48 hours for a new escalation. I have run out of patience this needs to be solved now.