KB
KENNETH B

1 reviews | Active since Mar 2009

24 Dec 2019, 11:00

Charlatans

Africans, be warned that Multichoice has now found a different way to make money out of debit order clients. This morning i got an sms indicating that i owe multichoice more that what I pay every month. I called *** for more information and was told that i upgraded 1 of the 3 decoders that i am paying for. I can confirm that i did not upgrade the decoder they are referring too. I am so glad that in my area I will soon be able to stream on line and will not have to put up with this anymore. I have been a client of over 20 years and have never used my cell phone to upgrade and why would i do it now. R700.00 from me for no service or anything done for me is a lot and I want my money back. I am so disappointed with even the lady who took my call.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Dec 2019, 11:34
Official
Hi, 

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
KB
KENNETH B's update27 Dec 2019, 11:30
Reviewer Update
I disagree with you. Only my number is linked to my account and can assure you that i did not upgrade my account. I hardly access my account with multichoice using my phone. I need multichoice to prove this to me as if it was ***** then I need to open a case against the person who did that.
KB
KENNETH B's update13 Jan 2020, 14:02
Reviewer Update
I would like to know the status of my request on this matter.