Charging you for a service(Netflix),but not providing any credentials

I signed up again for pricelock package with DSTV sometime between March/April 2023. I noticed that every second month my bill is at a R1250, so this month i decided to query as my normal package price with disney plus is at R950 usually. Then the agent whom i speak to tells me that if i use the netflix on my decoder i get automatically activated,but DSTV does not supply me with any login details whatsoever for this service,but they want to charge me. I signed up in my personal capacity for Netflix where i am paying a monthly subscription already and now DSTV also wants to charge me for a 2nd account to which i was not once informed about or details provided for. Then the agent has the audacity to tell me that i must not use the Netflix option on my decoder and use my smart tv should i have one to watch netflix on. Then i ask her for urgent escelation and she tells me i have to wait 48hours,but when they want their funds they will cut you off. Under the CPA law DSTV may not force you into paying for something only to use it and this is what they are currently doing