CHARGING SERVICES AFTER A YEAR OF NOT HAVING DSTV

<p>Having plenty of issues with DSTV I decided to cancel my subscription with them in 2016. Yesterday I received a phone call telling me I owe them money. Spending almost an hour and a half with 4 different consultants it was said that the amount due was due to disconnections fees. The funny thing is when i asked if they can provide me with the phone call where i told them i want my services terminated in a month where I paid my full subscription and the reconnect it, they told me they don't have it. according to them, it was a walk in, which is super weird as I was in namibia during that period and only went to a dstv office once in my live (when I got my Explora replaced due to a fault). I asked to speak to the supervisor, which is never there and promised to call me back. Needless to say I am still waiting for their call. Am I missing something here or does DSTV think they are allowed to charge customers for not requesting services, worst decision I ever made was to think the having DSTV will be a good idee.</p>