1 reviews | Active since May 2015
Charging more than advertised price
I app**** at the end of March for a Explora decoder at R799.My first try was declined due to a credit problem but the account had been payed and I sent a statement to Nompumeleo on 3rd of April and got a reply on the 8th April saying to wait for a phonecall or to re-apply.I re-app**** after 2 days and only got a phone call on 20th April from Innocent who asked some questions and said every thing was ok but the price was R849 and I told him I want it for R799 as that is the price in the April magazine.He said I could have it for R799 and he would phone me in 3 days to discuss delivery.I got a phone call on the 7th May 17 days later from Ssyie who wanted to discuss delivery at R849.I told him the story with Innocent and he said he would get him to phone me the same day but still no phonecall.All my applications and e/mails were done in March/April so I should get it for R799 as it says that price in the April magazine
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert