VN
Vishnu N
1 reviews | Active since Aug 2009
30 Mar 2016, 09:49
Charging Me without delivering
I was called on the 24/03/2016 with the DSTV Explora special offer and was told once they deliver I must call and cancel my current package , but then on the 30/03/2016 I get an sms stating that my new smart card has been activated, which means DSTV is charging me for something I don't have. Not happy at all and when I call the call centre I am being told they will do a pro - rata, this should'nt be the case.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
01 Apr 2016, 10:46Hello Vishnu Nai,
Please accept our sincere apologies for the delayed response and for level of service you received. Our intention is to always provide the best customer service at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
They will provide feedback by written or telephonic correspondence as soon as possible.
Should you require any further assistance, it will be of great pleasure to assist. Kindly contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies for the delayed response and for level of service you received. Our intention is to always provide the best customer service at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
They will provide feedback by written or telephonic correspondence as soon as possible.
Should you require any further assistance, it will be of great pleasure to assist. Kindly contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply01 Apr 2016, 10:46
Official
Hello Vishnu Nai,
Please accept our sincere apologies for the delayed response and for level of service you received. Our intention is to always provide the best customer service at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
They will provide feedback by written or telephonic correspondence as soon as possible.
Should you require any further assistance, it will be of great pleasure to assist. Kindly contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies for the delayed response and for level of service you received. Our intention is to always provide the best customer service at all times.
We have escalated your enquiry to our DPP [Decoder Payment Plan] department for urgent assistance.
They will provide feedback by written or telephonic correspondence as soon as possible.
Should you require any further assistance, it will be of great pleasure to assist. Kindly contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,