Charging me more than once a month

I phoned Dstv on 26th of October 2015 because my dstv account was suspended due to payment overdue.<br> My billing period is 28th of a month.After more than an hour on the phone with the supervisor he explained that there is something wrong with my account he will escalate it to payments department and they will have 5 days to get back to me with an answer without paying my account and he promise me i will not pay the reconnection fee and he promise me he will come back to me. According to me the call was recorded and the reference he gave me was ***5-i50.When i got home my services was again disconnected on 27. Phoned dstv again my account is overdue and disconnected again my billing period is the 28th ofeach month. Then i was informed the call yesterday was not logged,but dstv records ALL calls. I was informed i need to pay the account dstv does not make promises about no disconnection fees. So the person i talked to on the 26th **** to me!The person i talked to on the 27th was Trymore with ref ***5-i54.No one is helping me and my account is a mess payments that i make is being reversed and i just keep on paying dstv without any service and paying disconnetion fees.UNHAPPY!!