Charging me for services that I did not agree on

Dear DSTV<br> I have sent through 2 enquiries (*** & ***) on 2016/03/03 through your website but you have not been able to achieve your 24 hour lead time. <br> You have been charging me an Access Fee of R 80 per month that I did not agree on or know what it is. You have been taking my money without my authorisation! Please urgently advise on when you will refund my money. <br> I also requested for an itemised billing list from my Box Office account from this year, the amounts seem very high but this may be due to the combination of this unknown R80 fee.