Charging me for no service
I called the call centre a week ago and asked to cancel my DSTV account. They said I should call again and cancel it on the 25th (the day before the next billing month). I was upset about this, but did as requested. The DSTV went off like clockwork but today I receive another bill for the next month. How is this possible, my account is cancelled, I have no picture on my DSTV.<br> <br> Multichoice, please sort out these problems and refund my money!
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DStv (MultiChoice)'s replyOfficial
30 May 2015, 13:16Hello soapybubbles,
We apologise for the inconvenience caused.
Please be advised that the service was disconnected .
The refund has been processed. Once approved, it will take 7 working days for the amount to reflect in your bank account .
Regards
Tessa
We apologise for the inconvenience caused.
Please be advised that the service was disconnected .
The refund has been processed. Once approved, it will take 7 working days for the amount to reflect in your bank account .
Regards
Tessa
DStv (MultiChoice)'s reply30 May 2015, 13:16
Official
Hello soapybubbles,
We apologise for the inconvenience caused.
Please be advised that the service was disconnected .
The refund has been processed. Once approved, it will take 7 working days for the amount to reflect in your bank account .
Regards
Tessa
We apologise for the inconvenience caused.
Please be advised that the service was disconnected .
The refund has been processed. Once approved, it will take 7 working days for the amount to reflect in your bank account .
Regards
Tessa