Charging me for a reward I was given

I have been having an on going problem, first my reward for an upgrade for a month was not activated. Now I’m being billed for the upgrade instead of getting the reward. Is this not *****, how can you give an anniversary upgrade reward for a month and now I must pay for it? This is a ****…..I truly don’t need this outright ******** business in my life…fix your rewards properly or don’t give them….reverse it I don’t need it.