Charging me extra for access

It's me again, my dstv just upgraded it self to premium just now I called your call center twice and I was placed on hold for more than 10 minutes till my airtime deplete. Friday the 30th it happened and I paid a fee. Your employee told me to sign out of whatsapp and delete it so that the problem can stop but it happened twice in two weeks. One of your agent suggested that I must buy a new recorder. How? Return my package back to access without any extra cost as I am tired of paying things I don't watch