Charging for insurance long ago cancelled
<p>DSTV you have been overcharging me for over a year now. I requested via e-mail on 21/5/2015 that you cancel my decoder insurance. When I replaced my SD decoder with a Explora, I again told your call centre person to cancel it as I am no longer using the old device. I have even tried logging a request to do this via your web support portal, but got no response. So now I have to resort to social media.</p> <p> </p> <p>Please CANCEL my insurance with the effective date of 21/5/2015 and REFUND me the amount that you *******LY deducted from my account since then, PLUS INTEREST. This is not a huge amount of money but more of a principal issue.</p> <p> </p>
Dear Mr Eloff
We would like to thank you for bringing this matter to our attention.
As we're committed to assisting you. A request has been sent to our insurance department for further assistance. They will contact you directly.
You may also follow up with them on (011) ********** . Our insurance team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking your time to contact us.
Kind regards
Dinah
Dear Mr Eloff
We would like to thank you for bringing this matter to our attention.
As we're committed to assisting you. A request has been sent to our insurance department for further assistance. They will contact you directly.
You may also follow up with them on (011) ********** . Our insurance team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking your time to contact us.
Kind regards
Dinah
So DSTV said they would deal with my complaint but they have basically ignored EVERYTHING I have said to them. I even provided proof that I originally cancelled my insurance MORE THAN ONE YEAR AGO, on 21 MAY 2015. I have tried using every available channel - e-mail, DTSV website and telephone, yet they ignored my instructions to cancel the insurance. Now more than a year later the act as if this is the first time I requested the cancellation. I will not be satisfied with anything less than a FULL REFUND of the premiums that were *******ly deducted
So DSTV said they would deal with my complaint but they have basically ignored EVERYTHING I have said to them. I even provided proof that I originally cancelled my insurance MORE THAN ONE YEAR AGO, on 21 MAY 2015. I have tried using every available channel - e-mail, DTSV website and telephone, yet they ignored my instructions to cancel the insurance. Now more than a year later the act as if this is the first time I requested the cancellation. I will not be satisfied with anything less than a FULL REFUND of the premiums that were *******ly deducted
Hellopeter, why can't I rate down? I want to rate DSTV down to one star, because their service is even more dismal than I initailly thought!!!
Hellopeter, why can't I rate down? I want to rate DSTV down to one star, because their service is even more dismal than I initailly thought!!!
Dear Peter Eloff
Please accept our sincere apologies for the delayed response.
We confirm the insurance has been cancelled and account was adjusted accordingly.
Thank you for your invaluable support.
Regards
Elna
Dear Peter Eloff
Please accept our sincere apologies for the delayed response.
We confirm the insurance has been cancelled and account was adjusted accordingly.
Thank you for your invaluable support.
Regards
Elna