JS
Jan S
1 reviews | Active since Aug 2015
11 Aug 2015, 17:16
Charging for insurance and unlinked device
For the first time I suddenly get charged R20 monthly for insurance - this is ********* business practice - I would like DSTV to provide me with the document I signed to agree to this insurance charge???<br> <br> In addition, my one DSTV decoder was unlinked and apparently you need to prefund it to get it re-actived - this is ridiculous! I have always paid my account in full and I have a credit on my account. In addition, my latest bill, billed me for the decoder in advance for afull month and still I am not able to schedule activation and deactivation!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Aug 2015, 11:02Hello janvs303,
Thank you for taking our call today.
As discussed, your insurance query has been forwarded to our DCC department for further assistance. You can also follow up and contact our insurance team on ***. Please note that our insurance team operates from Monday to Friday at 08h00 to 17h00.
Upon the activation of your holiday service, please refer to your personal email address for as detailed response.
Thank you for giving us the opportunity to correct the service you received to date.
We value your support.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
As discussed, your insurance query has been forwarded to our DCC department for further assistance. You can also follow up and contact our insurance team on ***. Please note that our insurance team operates from Monday to Friday at 08h00 to 17h00.
Upon the activation of your holiday service, please refer to your personal email address for as detailed response.
Thank you for giving us the opportunity to correct the service you received to date.
We value your support.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply14 Aug 2015, 11:02
Official
Hello janvs303,
Thank you for taking our call today.
As discussed, your insurance query has been forwarded to our DCC department for further assistance. You can also follow up and contact our insurance team on ***. Please note that our insurance team operates from Monday to Friday at 08h00 to 17h00.
Upon the activation of your holiday service, please refer to your personal email address for as detailed response.
Thank you for giving us the opportunity to correct the service you received to date.
We value your support.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
As discussed, your insurance query has been forwarded to our DCC department for further assistance. You can also follow up and contact our insurance team on ***. Please note that our insurance team operates from Monday to Friday at 08h00 to 17h00.
Upon the activation of your holiday service, please refer to your personal email address for as detailed response.
Thank you for giving us the opportunity to correct the service you received to date.
We value your support.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah