Charges me for a switched off/cancelled DSTV supscription

Hi there,

I called about 3 years ago, telling them that I want to switch off my dstv as im not going to use it for a very long time, The lady by that time told me its fine she will request it,

So I left it there thinking that it would be done, Its now about 3 to 4 ago, I wanted to use it again, The lady told me that there is R287.** outstanding, now they are telling me that i have to pay it or produce evidence that i did cancel/disconnect it, I need to have the recording or a email where i have done it,

I will not pay the R287.** because its not my mistake, I also asked the lady to cancel everything as there will be no payments made,

customer id ********** 8