1 reviews | Active since Apr 2017

11 May 2017, 09:31

Charges for premium on wrong package

<p>On 12 March I app**** for the compact price plan and I were activated on premium the 15th of March. The customer care were contacted on various occasions and on the 9th of May it were corrected that leaves me with a bill of more than R900, that is not my fault and my secondary decoder were switched off</p> <p> </p> <p>Please dstv correct my balance </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 May 2017, 09:51
Official

Dear Danie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 May 2017, 12:10
Official

Good day Danie

Thank you for taking the time to contact us.

Our Price Lock is currently working on your billing query.

You will be updated with the feedback once received.

Kind regards

Dinah

Best regards,