MS
Marc S
1 reviews | Active since Jul 2011
06 Oct 2023, 11:48
Charges after subscription is cancelled
In July 2023 I called in to DSTV to cancel my subscription. I gave more than a months' notice because I wanted it cancelled at the end of August only.
In July I also used your App and requested my subscription be cancelled at the end of August.
Today the 4th of October, R94 is debited from my account? I do not understand why? I cancelled my subscription.
I have emailed twice but received no reply?
Please can you help?
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
06 Oct 2023, 12:13Hi Marc,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Oct 2023, 12:13
Official
Hi Marc,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MS
Marc S's updateReviewer Update
08 Oct 2023, 11:13I received an email saying there is a private reply, but I can’t find it?? So no idea where I stand with this problem??
MS
Marc S's update08 Oct 2023, 11:13
Reviewer Update
I received an email saying there is a private reply, but I can’t find it?? So no idea where I stand with this problem??
MS
Marc S's updateReviewer Update
08 Oct 2023, 11:18Ok. Found it now. Thxs.
Guys, I live in Australia. Must I now make an international call to resolve this problem?
I followed your cancellations process. Why was the insurance also not cancelled please? Don’t understand.
I’ve also sent two emails to your insurance guys and received no reply! That why I logged this complaint because they not replying?
Please can you resolve?
It’s not far that im being charged money, after I followed your cancellation process.
Please can this matter be resolved.
I bought my subscription and all it entails from you! No one else?
Thank you.
Guys, I live in Australia. Must I now make an international call to resolve this problem?
I followed your cancellations process. Why was the insurance also not cancelled please? Don’t understand.
I’ve also sent two emails to your insurance guys and received no reply! That why I logged this complaint because they not replying?
Please can you resolve?
It’s not far that im being charged money, after I followed your cancellation process.
Please can this matter be resolved.
I bought my subscription and all it entails from you! No one else?
Thank you.
MS
Marc S's update08 Oct 2023, 11:18
Reviewer Update
Ok. Found it now. Thxs.
Guys, I live in Australia. Must I now make an international call to resolve this problem?
I followed your cancellations process. Why was the insurance also not cancelled please? Don’t understand.
I’ve also sent two emails to your insurance guys and received no reply! That why I logged this complaint because they not replying?
Please can you resolve?
It’s not far that im being charged money, after I followed your cancellation process.
Please can this matter be resolved.
I bought my subscription and all it entails from you! No one else?
Thank you.
Guys, I live in Australia. Must I now make an international call to resolve this problem?
I followed your cancellations process. Why was the insurance also not cancelled please? Don’t understand.
I’ve also sent two emails to your insurance guys and received no reply! That why I logged this complaint because they not replying?
Please can you resolve?
It’s not far that im being charged money, after I followed your cancellation process.
Please can this matter be resolved.
I bought my subscription and all it entails from you! No one else?
Thank you.
MS
Marc S's updateReviewer Update
09 Oct 2023, 13:10Hi
Still no contact or reply from you guys.
My email just being ignored!!!
Please help??
Still no contact or reply from you guys.
My email just being ignored!!!
Please help??
MS
Marc S's update09 Oct 2023, 13:10
Reviewer Update
Hi
Still no contact or reply from you guys.
My email just being ignored!!!
Please help??
Still no contact or reply from you guys.
My email just being ignored!!!
Please help??