TR
Thakhani R
1 reviews | Active since Oct 2018
28 Apr 2020, 18:15
Charged when account was deactivated
Dstv charged me even though my account was deactivated. and I spoke to a consultant who cant tell me why cos he cant access the screen of payment history for this "balance brought forward". How convenient for them.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
28 Apr 2020, 19:08Hi Thakhani Muligwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Apr 2020, 19:08
Official
Hi Thakhani Muligwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
TR
Thakhani R's updateReviewer Update
28 Apr 2020, 20:36I wanted to rate you a one star. I am very disappointed.
TR
Thakhani R's update28 Apr 2020, 20:36
Reviewer Update
I wanted to rate you a one star. I am very disappointed.
DStv (MultiChoice)'s replyOfficial
28 Apr 2020, 22:48Hi Thakhani Muligwe,
When the services are disconnected you are not charged at all. But you are liable for the amount in arrears for the days viewed before the account was disconnected, were we did not receive any payment.
Our records indicate when the services were disconnected on the 28.03.2020, the account was left with an arrears balance of R132.80, as no payment was received on the 25.03.2020.
Currently there is a balance of R331.90, due for payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
When the services are disconnected you are not charged at all. But you are liable for the amount in arrears for the days viewed before the account was disconnected, were we did not receive any payment.
Our records indicate when the services were disconnected on the 28.03.2020, the account was left with an arrears balance of R132.80, as no payment was received on the 25.03.2020.
Currently there is a balance of R331.90, due for payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply28 Apr 2020, 22:48
Official
Hi Thakhani Muligwe,
When the services are disconnected you are not charged at all. But you are liable for the amount in arrears for the days viewed before the account was disconnected, were we did not receive any payment.
Our records indicate when the services were disconnected on the 28.03.2020, the account was left with an arrears balance of R132.80, as no payment was received on the 25.03.2020.
Currently there is a balance of R331.90, due for payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
When the services are disconnected you are not charged at all. But you are liable for the amount in arrears for the days viewed before the account was disconnected, were we did not receive any payment.
Our records indicate when the services were disconnected on the 28.03.2020, the account was left with an arrears balance of R132.80, as no payment was received on the 25.03.2020.
Currently there is a balance of R331.90, due for payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
TR
Thakhani R's updateReviewer Update
29 Apr 2020, 11:06Hi. I totally understand the messagw above. But why waa my service deactivated on 28 March when i called in way before time and before 25 March.
I made sure i would be disconnected on or before the 25th but dstv disconnected me 3 days later on purpose in order to charge me. That is what is very manipulative and disappointing.
I didnt sign up for the 3 days that YOU continued to keep me connected. And according to me because i thought id be disconnected by 25th, i was not even switching the tv on and using internet because i didnt pay then i dont have connection.
Why was i only disconnected 3 days later. So that dstv can make money off me.
Why would i even call in to disconnected way before time so that i am charged later.
May you pleaae refund my money. Please.
I made sure i would be disconnected on or before the 25th but dstv disconnected me 3 days later on purpose in order to charge me. That is what is very manipulative and disappointing.
I didnt sign up for the 3 days that YOU continued to keep me connected. And according to me because i thought id be disconnected by 25th, i was not even switching the tv on and using internet because i didnt pay then i dont have connection.
Why was i only disconnected 3 days later. So that dstv can make money off me.
Why would i even call in to disconnected way before time so that i am charged later.
May you pleaae refund my money. Please.
TR
Thakhani R's update29 Apr 2020, 11:06
Reviewer Update
Hi. I totally understand the messagw above. But why waa my service deactivated on 28 March when i called in way before time and before 25 March.
I made sure i would be disconnected on or before the 25th but dstv disconnected me 3 days later on purpose in order to charge me. That is what is very manipulative and disappointing.
I didnt sign up for the 3 days that YOU continued to keep me connected. And according to me because i thought id be disconnected by 25th, i was not even switching the tv on and using internet because i didnt pay then i dont have connection.
Why was i only disconnected 3 days later. So that dstv can make money off me.
Why would i even call in to disconnected way before time so that i am charged later.
May you pleaae refund my money. Please.
I made sure i would be disconnected on or before the 25th but dstv disconnected me 3 days later on purpose in order to charge me. That is what is very manipulative and disappointing.
I didnt sign up for the 3 days that YOU continued to keep me connected. And according to me because i thought id be disconnected by 25th, i was not even switching the tv on and using internet because i didnt pay then i dont have connection.
Why was i only disconnected 3 days later. So that dstv can make money off me.
Why would i even call in to disconnected way before time so that i am charged later.
May you pleaae refund my money. Please.
TR
Thakhani R's updateReviewer Update
01 May 2020, 12:04 I should not be in arrears when i called in March for the services to be disconnected. I did my part but dstv disconnected me 3 days later so that they could charge me. Thats deceit.
Whats the point of me calling before my payment date to get things done properly.
I knew that i would be disconnected on the 25th when payment did not come through so i didnt even watch dstv during the 3 days i was billed was i was connected without my knowledge.
So i am paying for services i didnt make use of, services that i disconnected on time.
I would humbly ask a refund because the charge was not right.
Thanks.
Regards Thakhani
Whats the point of me calling before my payment date to get things done properly.
I knew that i would be disconnected on the 25th when payment did not come through so i didnt even watch dstv during the 3 days i was billed was i was connected without my knowledge.
So i am paying for services i didnt make use of, services that i disconnected on time.
I would humbly ask a refund because the charge was not right.
Thanks.
Regards Thakhani
TR
Thakhani R's update01 May 2020, 12:04
Reviewer Update
I should not be in arrears when i called in March for the services to be disconnected. I did my part but dstv disconnected me 3 days later so that they could charge me. Thats deceit.
Whats the point of me calling before my payment date to get things done properly.
I knew that i would be disconnected on the 25th when payment did not come through so i didnt even watch dstv during the 3 days i was billed was i was connected without my knowledge.
So i am paying for services i didnt make use of, services that i disconnected on time.
I would humbly ask a refund because the charge was not right.
Thanks.
Regards Thakhani
Whats the point of me calling before my payment date to get things done properly.
I knew that i would be disconnected on the 25th when payment did not come through so i didnt even watch dstv during the 3 days i was billed was i was connected without my knowledge.
So i am paying for services i didnt make use of, services that i disconnected on time.
I would humbly ask a refund because the charge was not right.
Thanks.
Regards Thakhani
TR
Thakhani R's updateReviewer Update
13 May 2020, 09:33This has still not been resolved. I am still waiting for my refund.
Now im getting notifications that i owe R381. 90. Wow. What is this for now?
Now im getting notifications that i owe R381. 90. Wow. What is this for now?
TR
Thakhani R's update13 May 2020, 09:33
Reviewer Update
This has still not been resolved. I am still waiting for my refund.
Now im getting notifications that i owe R381. 90. Wow. What is this for now?
Now im getting notifications that i owe R381. 90. Wow. What is this for now?