1 reviews | Active since Apr 2013
Charged twice and unable to view movie
I tried to rent a movie on box office online on the 6th of March.<br> The payment went through, but the movie did not download.<br> I called to call center immediately and was told the charge would be reversed.<br> I called back when nothing happened after a few minutes and was told that it would be reversed and that I should retry to download the movie with the consultant on the phone - we went through the payment process again, the funds were debited from my account again and again the movie could not be viewed.<br> <br> I have given it until the 11th of March for the charges to be reversed and then called Multichoice when they were not (as per my bank statement). Mutichoice informs me that there were never any charges, despite the fact that these are clearly stated on my account.<br> <br> This is the 2nd time I am writing a complaint about the useless service provided by DSTV's online offering. I can't understand how DSTV has such a terrible online service when they have the technical support of showmax to leverage and customers now pay over R800 pm, to be frustrated by their incompetence.<br> <br> Please get back to me, at the very least to refund my money.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have checked on your online rentals and noted that the two rentals made on the 6th march 2016 were reserved however they weren't successful , your statement will reflect that the payments were made however your updated statement as from next week should reflect that the payments were reversed . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have checked on your online rentals and noted that the two rentals made on the 6th march 2016 were reserved however they weren't successful , your statement will reflect that the payments were made however your updated statement as from next week should reflect that the payments were reversed . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli