Charged Super High Fees on Premium Pricelock, Disconnected Without warning and Still No Feedback on Cancellation!

I was previously on the 24-month Premium Pricelock contract and have been on it for about one year. I spoke to several agents on chat on the DStv website and I chose to cancel this contract on Thursday 8/02/2024 as I wanted to upgrade to Compact since I can no longer afford Premium. I was told it would be escalated. I first spoke to Sisipho Magaga, but she provided me with poor service and never gave me a reference number. I had to speak to another agent and he told me he escalated to the contracts department and that I would get feedback within 24-48 hours. The reference number he gave me was ***5. I was disconnected on the same day despite making several payments. I got no messages or any warning regarding my disconnection!

When I tried getting updates after 24 and 48 hours, no one could give me an answer. Instead, I am being told about a new 24-month contract that I know nothing about and never signed up for.

Why should I wait so long to get my contract cancelled and why do you people keep giving me the runaround? All I want is for my contract to be canceled and to have my package downgraded to Compact since I'm charged super high fees of over R1600 every month even though I only use one connection point.

Reconnect me and switch me to Compact. That's all I ask for!